Commitment to Quality

Warren Clinic is dedicated to providing the highest quality care to its patients. Quality committees made up of primary care and specialty care physicians, nurses, clinical assistants and administration staff meet on a regular basis to monitor and improve quality measures. Special emphasis is given to the care of patients with diabetes through quality projects and special reporting to ensure evidence based care of the highest quality is provided to our patients.

To monitor and evaluate how Warren Clinic patients rate their experiences in the offices and with physicians and staff, patient satisfaction surveys are performed on a regular basis. Press Ganey, a professional research group based in South Bend, Indiana mails surveys to patients who have recently visited the Clinic and asks the patients to “score” offices on a variety of measures from ease of appointment scheduling to time spent with physicians. These “scores” are then analyzed by Warren Clinic administration, physicians and managers and are also compared to scores of other clinics across the country. Understanding how well patients are satisfied helps Warren Clinic recognize both areas that are successful and areas needing improvement.

Warren Clinic offices receiving recognition in 2010 for outstanding patient satisfaction in 2009 were:

5 Star Award Winners
These awards were given to those facilities that scored at or above the 90th percentile as compared to other facilities in the survey database.

Warren Clinic Dermatology - 6160 South Yale, Tulsa
Warren Clinic Ear, Nose, and Throat - 6160 South Yale, Tulsa
Warren Clinic Genetics - 6465 South Yale, Suite 1015, Tulsa
Warren Clinic Internal Medicine - 6600 South Yale, Suite 600, Tulsa
Warren Clinic Internal Medicine - 6600 South Yale, Suite 975, Tulsa
Warren Clinic Internal Medicine - 10505 East 91st Street South, Suite 201, Tulsa
Warren Clinic Pediatric Oncology - located in The Children’s Hospital at Saint Francis
Warren Clinic Plastic Surgery - 6465 South Yale, Suite 811, Tulsa

4 Star Award Winners
These awards were given to those facilities and departments that scored at or above the 75th percentile as compared to other facilities in the survey database.

Warren Clinic Family Medicine - 715 North Forman, Vinita
Warren Clinic General Surgery - 6475 South Yale, Suite 406, Tulsa
Warren Clinic Internal Medicine - 2950 South Elm, Suite 260, Broken Arrow